Corrections and Takedown

Every record in Flock Clocker is disputable, and every record traces to a public source. If something is wrong, tell us and we will fix it.

Published by Crossroads Technologies, LLC. Last updated: 2026-06-15.

Our principle

Flock Clocker is only as good as it is accurate. We compile public records, and public records can be incomplete, out of date, or wrong, and our reading of them can be too. So we treat every record as correctable. This applies to anyone affected, including a government agency, a private business, or an operator named in a record. We do not charge to correct the record, and we never will.

Who can ask

Anyone. You do not need an account, you do not need to be a Flock Clocker user, and you do not need a lawyer. If you are a business or an operator named in a record and you believe the attribution is wrong, outdated, or unsupported, this is the channel for you.

How to submit a correction or takedown request

You can reach us either way:

• In the app: open the record you are disputing and tap "Report an inaccuracy." This is free and available on every record.
• By email: write to [email protected].

To help us act quickly, please include as much of the following as you can:

1. Which record. A link to the record if you have it, or the area, the agency or operator name shown, and what the record says.
2. What is wrong. For example: the camera is not there, the operator is misidentified, the count is wrong, the contract was cancelled, the status is out of date, or the record should be removed.
3. What it should say, if you know.
4. Any public source that supports the correction, if you have one (a public document, a cancellation notice, an agency statement). This is helpful but not required; we will do our own checking.
5. How to reach you for a reply, and whether you are the affected agency, business, or operator.

You do not have to prove your identity to file a report, and you do not have to send us anything confidential. We only need enough to find the record and check it against its source.

What happens next, and our response commitment

1. Acknowledgement. We aim to acknowledge every correction or takedown request within 3 business days.
2. Review. We check the disputed record against the public source it cites. Because every record is sourced, this is usually a matter of re-reading the document, comparing it to what you have told us, and checking for newer public records.
3. Resolution. We aim to resolve and reply within 10 business days of acknowledgement. We will correct the record, update its status, add context, or remove it where the dispute is well founded. If we keep the record as is, we will tell you why and point you to the public source behind it.
4. Records sourced from OpenStreetMap. If the disputed item came from OpenStreetMap community data, we will route the correction upstream to OpenStreetMap, since that is the public source of record, and reflect the change when it propagates. You are also welcome to edit it directly at openstreetmap.org.
5. Urgent safety concerns. If you believe a record raises an immediate safety concern, say so in your message and we will prioritize the review.

These are our commitments, not legal time limits, and we will tell you if a complex case needs longer.

What we can and cannot do

• We can correct, update, contextualize, or remove a Flock Clocker record.
• We can route an OpenStreetMap-sourced item upstream for correction.
• We cannot remove a record from the underlying public government document, because we did not publish that document; it is a public record held by a government body. We can correct how we represent it, and we can stop displaying our derived record.

A note on fairness to named operators

When a record names a specific agency or private operator, we show the evidence behind the attribution and how confident we are, and an inferred attribution is labeled as inferred, not stated as established fact. If you are named and you believe the link is unsupported, that is exactly what this channel is for, and a well-founded dispute will be honored.

Contact

Corrections and takedown: [email protected]
General support: [email protected]
By mail: Crossroads Technologies, LLC, 110 E Center St, Ste 2053, Madison, SD 57042